jileevo Privacy Policy
This Privacy Policy explains what personal data jileevo collects from players in Bangladesh, how that data is used, who it is shared with, how it is protected, and what rights you hold over your own information. We are committed to handling your data with care, transparency, and in accordance with recognised data protection principles.
Data We Collect
jileevo collects personal data from players in Bangladesh at various points during the account lifecycle — from initial registration through to account closure. We collect only the data that is necessary for the purpose stated and do not retain data beyond the period required. The categories of personal data we collect are described below.
Registration and Identity Data
When you create a jileevo account, we collect your full legal name, date of birth, residential address in Bangladesh, and a mobile number registered to a Bangladesh mobile banking service such as bKash, Nagad, or Rocket. This information is required to establish your account, verify your identity, and comply with anti-money laundering obligations.
Identity Verification Documents
As part of our Know Your Customer (KYC) process, jileevo may request copies of government-issued identity documents including your National Identity Card (NID), passport, or driving licence. These documents are used exclusively for identity and age verification and are stored securely in accordance with the data retention standards described in Section 5 of this Policy.
Transaction and Financial Data
jileevo records all deposits, withdrawals, bonus credits, and bet transactions associated with your account. This includes transaction amounts in BDT (৳), timestamps, the payment method used (e.g., bKash, Nagad, Upay, Dutch-Bangla Bank), and transaction reference numbers. We do not store full mobile banking PINs or passwords — payment authentication is handled directly by your mobile banking provider.
Usage and Technical Data
When you access jileevo, we automatically collect certain technical information including your IP address, device type, browser type and version, operating system, referral URL, pages visited, session duration, and click-path data. This data is collected automatically via server logs and analytics tools and is used in aggregate to understand platform usage patterns and improve the jileevo experience.
Communications Data
If you contact jileevo support via email or any other channel, we retain records of those communications, including the content of messages and any attachments, for a period of up to 5 years. This allows us to maintain a consistent support history and resolve any disputes that may arise.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, NID, passport | Account verification, KYC compliance |
| Contact Data | Mobile number, email address, residential address | Account communication, support |
| Financial Data | Deposit/withdrawal amounts, payment method, transaction IDs | Payment processing, fraud prevention |
| Technical Data | IP address, device type, browser, session data | Platform security, analytics |
| Communications Data | Support emails, chat logs | Dispute resolution, service improvement |
| Gaming Activity | Bet history, game sessions, bonus usage | Responsible gaming monitoring, account management |
How We Use Your Data
jileevo processes your personal data only for the purposes described in this Policy and only where a lawful basis exists for doing so. We do not use your data in ways that are incompatible with the purposes for which it was originally collected.
Account Management and Service Delivery
The primary use of your personal data is to create and maintain your jileevo account, process deposits and withdrawals via your chosen Bangladesh mobile banking method, and deliver the casino and sportsbook services you have requested. Without this processing, we cannot provide you with access to the platform.
Identity Verification and Fraud Prevention
jileevo uses your identity and transaction data to verify your age and identity, detect suspicious activity, prevent fraud and money laundering, and enforce our one-account-per-player policy. Automated risk-scoring systems may flag accounts for manual review based on unusual transaction patterns or login behaviour.
Responsible Gaming Monitoring
Your gaming activity data — including bet frequency, session length, deposit amounts, and loss patterns — is analysed to identify signs of potentially problematic gambling behaviour. Where such patterns are detected, jileevo may proactively reach out to offer responsible gaming support, apply temporary deposit limits, or prompt you to review your activity. This processing is carried out in the genuine interest of player welfare.
Marketing and Promotions
With your consent, jileevo may send you promotional communications about new games, seasonal offers (for example during Eid, Pohela Boishakh, or BPL season), and personalised bonus offers. You may withdraw your consent to marketing communications at any time by contacting support at support@jileevo. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.
Legal and Regulatory Compliance
jileevo is required to retain certain categories of player data to fulfil legal obligations, including anti-money laundering record-keeping requirements. In such cases, data is retained for the minimum period required and is accessed only by authorised compliance personnel.
Data Sharing and Third Parties
jileevo does not sell, rent, or trade your personal data with third parties for their own commercial purposes. We share personal data only in the limited circumstances described below, and always subject to appropriate data protection safeguards.
Payment Processing Partners
To process your deposits and withdrawals, jileevo shares transaction data with your selected payment provider — which may include bKash, Nagad, Rocket, Upay, or Dutch-Bangla Bank. The data shared is limited to the information necessary to complete the transaction. Each payment partner operates under its own privacy policy and security standards, which are independent of jileevo.
Game Software Providers
jileevo integrates games from third-party studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers may receive your anonymised player ID and session data for the purpose of delivering their game content and detecting cheating. They do not receive your full name, NID, or financial details.
Analytics and Security Providers
jileevo uses third-party analytics and fraud-detection services to monitor platform performance and detect suspicious activity. These providers process aggregated or pseudonymised data and are contractually prohibited from using that data for any purpose other than providing services to jileevo.
Legal Disclosure
jileevo may disclose your personal data to relevant authorities, law enforcement agencies, or regulatory bodies where required to do so by law, court order, or in connection with an investigation into fraud, money laundering, match-fixing, or other criminal activity. Such disclosures are made without prior notice to the player where legally required.
Cookies and Tracking Technologies
jileevo uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and gather aggregate usage analytics. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies do not contain executable code and cannot be used to access other data on your device.
Essential Cookies
These cookies are strictly necessary for jileevo to function. They manage your login session, maintain your account preferences, and ensure that the platform operates securely. Essential cookies cannot be disabled without breaking core platform functionality. No consent is required for essential cookies as they are necessary to deliver the service you have requested.
Analytics Cookies
jileevo uses analytics cookies to understand how players navigate the platform — for example, which game categories are most visited, how long sessions last, and where players encounter difficulties. This data is processed in aggregate and does not identify individual users. Analytics cookies help jileevo improve the platform experience for all Bangladesh players.
Preference Cookies
Preference cookies remember choices you have made on jileevo, such as your selected language settings or display preferences, so you do not need to reconfigure them on each visit. These cookies are set only when you actively make a preference selection on the platform.
Managing Cookies
Most browsers allow you to view, manage, and delete cookies through the browser settings menu. Disabling analytics or preference cookies will not prevent you from using jileevo, but may affect your experience. Disabling essential cookies will prevent you from logging in or using payment features. Please consult your browser's help documentation for instructions on managing cookies on your specific device.
| Cookie Type | Purpose | Can Be Disabled |
|---|---|---|
| Essential | Login session, platform security, core functionality | No — required for platform use |
| Analytics | Aggregate usage statistics, performance monitoring | Yes — via browser settings |
| Preference | Language settings, display preferences | Yes — via browser settings |
Data Security and Retention
jileevo takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, and disclosure.
Technical Security Measures
All data transmitted between your device and jileevo is encrypted using industry-standard SSL/TLS protocols. Player passwords are stored using one-way cryptographic hashing and are never held or transmitted in plain text. Access to personal data held on jileevo servers is restricted to authorised personnel only, and all internal access is subject to logging and periodic review.
Organisational Security Measures
jileevo team members who handle personal data are subject to confidentiality obligations and receive training on data protection practices. Access to sensitive player data is granted on a need-to-know basis. Any third-party service providers who process data on jileevo's behalf are required to demonstrate appropriate security standards before engagement and are bound by data processing agreements.
Data Breach Response
In the event of a data security breach that is likely to result in a risk to the rights of affected players, jileevo will take immediate steps to contain the breach and will notify affected players via their registered contact details without undue delay. We will provide clear guidance on any steps players should take to protect themselves following the breach.
Data Retention Periods
jileevo retains personal data for as long as it is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
- Account and identity data: Retained for the duration of account activity and for a minimum of 5 years following account closure, in compliance with anti-money laundering record-keeping obligations.
- Transaction records: Retained for a minimum of 5 years from the date of each transaction.
- Support communications: Retained for up to 5 years from the date of the communication.
- KYC documents: Retained for a minimum of 5 years following account closure or the last transaction, whichever is later.
- Analytics data: Retained in aggregate form for up to 3 years; pseudonymised session data is deleted after 12 months.
After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player.
Your Privacy Rights
As a registered jileevo player, you hold a number of rights with respect to the personal data we hold about you. jileevo respects these rights and will respond to all valid requests within 10 business days of receipt. Some rights are subject to limitations where legal or regulatory obligations require us to retain or continue processing your data.
Right of Access
You have the right to request a copy of the personal data jileevo holds about you. This includes your account information, transaction history, KYC status, and any support communications on record. Requests should be submitted to support@jileevo with the subject line "Data Access Request" along with sufficient information to verify your identity.
Right to Rectification
If any personal data held by jileevo is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain information — such as your registered mobile number or email address — directly through your account settings panel. For changes to identity data or date of birth, please contact support with supporting documentation.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other lawful basis for processing exists. Please note that jileevo is required by law to retain certain transaction and identity records for a minimum of 5 years following account closure. We will inform you of any applicable retention obligations at the time of your erasure request.
Right to Object to Marketing
You have the right to object to the processing of your personal data for direct marketing purposes at any time. To opt out of marketing communications from jileevo, contact support at support@jileevo or update your communication preferences in your account settings. Your opt-out will be processed within 5 business days.
Right to Withdraw Consent
Where jileevo relies on your consent as the legal basis for processing your personal data (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.
Children and Minors
jileevo is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 18. Registration on jileevo is prohibited for persons under 18 years of age, and all registration forms require users to confirm that they are aged 18 or above before an account can be created.
Where jileevo discovers or has reasonable grounds to suspect that a registered account belongs to a person under the age of 18, the account will be suspended immediately pending investigation. Any personal data collected in respect of a minor will be deleted as soon as the situation is confirmed, subject to any overriding legal obligation to retain records related to the investigation.
Parents and guardians in Bangladesh who believe that a minor in their household has registered an account on jileevo are encouraged to contact us immediately at support@jileevo. jileevo takes reports of underage access extremely seriously and will act on all credible reports without delay.
Policy Updates and Contact
jileevo reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, applicable laws, or platform features. The date of the most recent revision is always displayed at the top of this page. Where changes are material — meaning they significantly affect how we use your data or the rights available to you — we will notify registered players via their registered mobile number or contact address prior to the changes taking effect.
Your continued use of jileevo following notification of a material change to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with a proposed change, you should cease using jileevo and contact support to request account closure and the return of any real-money balance in your account.
Contact Our Support Team
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jileevo handles your personal data, please contact our support team using the details below. We aim to respond to all privacy-related enquiries within 3 business days, and to resolve all requests fully within 10 business days.
- Email: support@jileevo
- Support Hours: 24 hours a day, 7 days a week, including Bangladesh public holidays
- Response Time: Acknowledgement within 3 business days; full resolution within 10 business days
- Language: English
For privacy requests specifically, please include "Privacy Request" in the subject line of your email and provide sufficient information to verify your identity. jileevo may ask for additional verification before processing requests that involve accessing or deleting sensitive account data.
Have Questions About Your Privacy?
Our support team is available around the clock to answer your data privacy questions and help you exercise your rights as a jileevo player. You can also explore our FAQ for quick answers, or browse our games responsibly. 18+ only.
For adults aged 18 and above only. Please gamble responsibly.